1. Scope
These General Terms and Conditions (hereinafter “GTC”) apply to all contracts concluded via the online shop https://shop.petalouda-consulting.com/ between
Petalouda Consulting Deutschland
Owner: Maren Morawski
Auf dem Rausch 15
54329 Konz
Germany
Email: contact@petalouda-consulting.com
(hereinafter “we” or “Petalouda Consulting”)
and our customers (hereinafter “you”).
2. Services Offered
We offer digital products (e-learnings) and services (online or in-person workshops, coaching sessions, etc.) focusing on intercultural training, onboarding support, and personal development. The exact contents and conditions are described in each product listing.
3. Conclusion of Contract
By placing an order in our webshop, you submit a binding offer to enter into a contract. The contract is concluded when we confirm your order (e.g., by email) or provide you with access to the booked product or service.
4. Prices and Payment
All prices are stated in euros. According to § 19 UStG (German VAT law), we do not charge VAT and therefore do not show it separately (small business regulation).
Payment is due immediately upon conclusion of the contract and must be made using the payment methods offered in the shop.
5. Access to Digital Products
Access to digital products (e-learnings, downloadable content) is provided after successful payment. You receive a non-exclusive, non-transferable right to use the content for personal, non-commercial purposes.
6. Right of Withdrawal
Statutory Right of Withdrawal for Consumers
You have the right to withdraw from this contract within 14 days without giving any reason.
To exercise your right of withdrawal, you must inform us (Petalouda Consulting Deutschland, Auf dem Rausch 15, 54329 Konz, Germany, contact@petalouda-consulting.com) by means of a clear declaration (e.g. via email). You may use the withdrawal form template, though this is not required.
Important:
The right of withdrawal expires prematurely if the digital content has been provided and you have expressly agreed that we may begin with the execution of the contract before the end of the withdrawal period, and you have confirmed your understanding that this forfeits your right of withdrawal.
7. Intellectual Property
All content provided in our trainings and digital products is protected by copyright. Reproduction, sharing or any other usage beyond private purposes is strictly prohibited without prior written consent from Petalouda Consulting.
8. Liability
We shall be liable for intent and gross negligence. For slight negligence, we are only liable in the event of a breach of essential contractual obligations (cardinal obligations). In all cases, our liability is limited to foreseeable and typical damages.
9. Online Dispute Resolution
The European Commission provides a platform for Online Dispute Resolution (ODR): https://ec.europa.eu/consumers/odr/.
We are not obligated or willing to participate in a dispute resolution procedure before a consumer arbitration board.
10. Final Provisions
Contracts are subject to the laws of the Federal Republic of Germany, excluding the UN Sales Convention (CISG).
Should any provision of these GTC be invalid, the remaining provisions shall remain unaffected.